SPSS Inc., the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer™ 4.0 with Voice over Internet Protocol (VoIP). With VoIP, SPSS mrDialer 4.0 delivers faster completion of projects, lowers staff costs and gives market researchers more control over survey projects.
Since VoIP uses broadband connections instead of analog phone lines, SPSS mrDialer 4.0 is well-positioned to support the escalating trend toward the virtual call center – where interviewers are dispersed over a wide geographical space, either in separate offices or working from their own homes.
SPSS mrDialer is a committed band-aid that frees interviewers from accepting to punch assorted numbers afore extensive a respondent. SPSS mrDialer aswell ensures best accuser abundance by alive seamlessly with mrInterview CATI (Computer-Assisted Telephone Interviewing) software, which controls the administering of buzz interviews, provides authoritative capabilities and helps administer the assay alarm centermost workload.
SPSS mrDialer uses sophisticated predictive dialing algorithms to automatically identify busy, unanswered or unobtainable numbers. These algorithms ensure that market researchers are engaged in their interviews and projects are completed efficiently. SPSS mrDialer 4.0 is also unmatched as it is easily adaptable to new rules and dialing methodologies that can be updated with an easy-to-use Graphical User Interface (GUI).
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